Privacy Policy

Thank you for accessing the web sites of https://www.thegraytergood.net, https://www.thegrayterguide.com, and https://thegraytergoods.com, hereby known after as (“the Sites”). We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting our Sites, you accept the practices described in this Policy.

This privacy policy applies only to the Sites. This privacy policy does not necessarily apply to our offline collection of your personal information. Please see below for details.

We are not responsible for the content or privacy practices on any non-Elizabeth Gray/Grayter Good web site to which the Sites link or that links to the Sites.

Information Collection & Use

Information Collection.

We collect information from you in several different ways on the Sites. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

·       Help make the Sites easier for you to use by not having to enter information more than once.

·       Help you quickly find information, products, and services.

·       Help us create content on the Sites that is most relevant to you.

·       Alert you to new information, products, and services that we offer.

Registration and Ordering: Before using certain parts of the Sites or ordering products, you must complete online registration. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you. Gray uses third-party providers to obtain the personal information and process payments as described herein. Gray bears no responsibility for the promises, admissions and/or guarantees made through the third-party providers. Furthermore, Gray will not be liable for any loss and/or damages caused by the third-party providers. 

Email Addresses: Several locations of the Sites permit you to enter your email address for purposes including but not limited to: to register for classes; to request us to notify you when we offer a new products, to contact Gray and to sign up for our email newsletter. 

Cookies and Other Technology: Like many sites, the Sites employ cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Sites, recognize you and your access privileges, and track your usage on the Sites.

Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of this Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THE SITES’ COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware."

Web beacons assist in delivering cookies and help us determine whether a web page on the Sites has been viewed and, if so, how many times. For example, any electronic image on the Sites, such as an ad banner, can function as a web beacon.

We may use third-party advertising companies to help us tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.

Log Files: As is true of most web sites, the Sites’ server automatically recognizes the Internet URL from which you access the Sites. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)

Age: We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 15. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 15, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

Information Use & Disclosure

Internal Use: We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Sites’ content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Sites.

Communications with You: We will use your personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register classes or giveaways or to sign up for our email newsletter and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

External Use: We want to provide you with excellent service - we primarily sell lettering designs, products, and classes, not information. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:

When we disclose information to service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.

Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use third party providers to provide this service.

We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Sites for illegal reasons or to commit fraud.

We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it's possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.

We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

Data Security

The Sites incorporate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions provided by third party providers through the Sites. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Sites, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

Opt Out / Corrections

Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section of this Site by emailing your request to Gray’s Customer Support department at hello@thegraytergood.net. Please do not email your credit-card number or other sensitive information.

Offline Collection, Use & Disclosure of Information

As you might expect from Gray, the majority of information that we collect is obtained through the Sites, and this Privacy Policy applies only to that online collection of personal information. We also collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to place an order, register for a class, or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption. (See the Data Security section above for more information). There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn't discuss or try to predict all of those methods or uses.

How to Contact Us

You can contact Gray by sending an email to hello@thegraytergood.net or sending a letter to the mailing address listed below: 113 Cherry St #92768, Seattle, WA 98104-2205. Please include your contact information, name of the company, website or service and a detailed description of you request or privacy concern.

Update to this Policy

If we change or update this Privacy Policy, we will post changes and updates on the Sites so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated.

Last updated: 9/17/2019